f977 Privacy Policy

1.1  f977 is an online betting and gaming platform accessible at https://f977.io, offering cricket betting, live casino, slots, and related entertainment services primarily to players based in Bangladesh. References to "f977", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the f977 platform.

1.2  f977 acts as the data controller in respect of the personal data of registered players and website visitors. As data controller, f977 determines the purposes and means of processing personal data collected through the platform.

1.3  This Privacy Policy governs all personal data processing activities carried out by f977 in connection with the operation of the platform, including account registration, payment processing, customer support, responsible gaming, and marketing communications (where consented to).

2.1  f977 collects personal data in two broad categories: data you provide directly to us, and data we collect automatically during your use of the platform. The table below summarises the categories of data we collect and the primary purpose for each.

2.2  f977 does not collect or process any special categories of personal data (also known as sensitive personal data), such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where strictly required for responsible gaming assessments and only with explicit consent.

f977 collects personal data through the following channels:

• Direct Registration: When you create an f977 account, you provide identity, contact, and financial data directly through the registration and KYC forms.
• Deposits & Withdrawals: Payment data is collected each time you make a financial transaction on the platform via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Platform Usage: Technical and usage data is collected automatically as you browse and interact with f977, including through server logs, session tracking, and game event data.
• Cookies & Similar Technologies: f977 uses cookies and similar tracking technologies to collect device and browsing data. See Section 7 for full details.
• Customer Support: When you contact f977 via email or live chat, the content and metadata of those communications are recorded for service quality and dispute resolution purposes.
• Third-Party Sources: f977 may receive identity verification data from KYC and anti-money laundering (AML) screening providers in order to fulfil our verification obligations.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session and technical data with f977 in order to resolve game-related disputes and ensure fair play.

4.1  f977 uses your personal data strictly for the purposes described in this Privacy Policy. We do not use your data in ways that you would not reasonably expect given the nature of the services we provide. The primary purposes for which we process your data are as follows:

• To create, verify, and manage your f977 player account, including carrying out age verification to confirm you meet the 21+ requirement.
• To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate transaction records.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations by verifying your identity before processing withdrawals above specified thresholds.
• To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, match-fixing, and any other conduct that violates our Terms & Conditions.
• To deliver customer support, investigate complaints, and resolve disputes between players and the platform.
• To monitor player activity for responsible gaming purposes, identify signs of problem gambling, and proactively offer protective tools such as deposit limits or cooling-off periods.
• To personalise your f977 experience — for example, displaying your preferred sports markets or recently played games — based on your usage history.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you marketing and promotional communications where you have explicitly opted in to receive them. You may opt out at any time by contacting [email protected].
• To improve the technical performance, security, and user experience of the f977 platform through aggregated and anonymised usage analytics.

4.2  f977 will not use your personal data to make fully automated decisions that produce legal or similarly significant effects about you without providing you with an opportunity to request human review of that decision.

5.1  f977 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Player Agreement, including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable KYC, AML, responsible gaming, and data retention requirements under relevant laws and regulations.
• Legitimate Interests: Processing carried out for the legitimate interests of f977 or third parties, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time.

6.1  f977 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data with external parties only where necessary to deliver our services or to fulfil legal obligations, and only to the minimum extent required. The categories of third parties with whom we may share your data are set out below:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the payment data necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy and applicable financial regulations.
• KYC & AML Providers: Third-party identity verification and anti-money laundering screening services receive identity document data to carry out statutory verification checks on behalf of f977.
• Game Studio Partners: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers receive the technical session data necessary to run their games on the f977 platform and to resolve game-related disputes.
• IT Infrastructure Providers: Cloud hosting, server management, and cybersecurity service providers who process data on behalf of f977 under strict data processing agreements that prohibit any independent use of your data.
• Customer Support Platform: The third-party live chat and ticketing platform used to manage player support interactions may store communication records in accordance with their own data retention policies.
• Regulatory & Law Enforcement Authorities: f977 will disclose personal data to relevant government bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory instruction. f977 will notify affected players of such disclosures where legally permitted to do so.

6.2  All third-party data processors engaged by f977 are contractually required to implement appropriate technical and organisational security measures and to process personal data only for the specific, documented purposes for which it was shared with them.

7.1  f977 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to operate the platform and improve the user experience. Cookies are small text files stored on your device by your browser when you visit f977.

7.2  f977 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and recently visited pages. Disabling these may affect your experience but will not prevent access to the platform.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with the platform — including pages visited, session duration, and feature usage. This data is used solely to improve f977's performance and content quality.
• Security Cookies: Used by f977's fraud detection and account security systems to identify suspicious login patterns, bot activity, and multi-account usage across sessions.

7.3  f977 does not use third-party advertising or retargeting cookies. No cookie data from f977 is shared with advertising networks, social media platforms, or external marketing systems.

7.4  You may control cookie settings through your browser's privacy preferences. Note that disabling strictly necessary cookies will prevent you from logging in to your f977 account. For specific cookie opt-out requests, contact [email protected].

8.1  f977 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active account plus 5 years following account closure, to fulfil AML and KYC regulatory obligations.
• Financial Transaction Records: Retained for 7 years from the date of each transaction in compliance with financial record-keeping requirements.
• Responsible Gaming Records: Self-exclusion records and deposit limit history are retained for 7 years to prevent circumvention and to protect vulnerable players.
• Customer Support Communications: Retained for 3 years from the date of the final communication in a support thread, for dispute resolution and service quality audit purposes.
• Technical & Usage Logs: Retained for 12 months from the date of collection, after which they are deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent or request deletion. Opt-out records are retained indefinitely to prevent re-enrolment without your consent.

8.2  Upon expiry of the applicable retention period, f977 will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to your identity.

9.1  f977 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your browser and f977's servers.
• AES-256 encryption for personal data stored in f977's database systems.
• Industry-standard cryptographic password hashing (bcrypt). No password is ever stored or accessible in plain text.
• Role-based access controls ensuring that f977 staff can only access the minimum personal data necessary for their specific job function.
• Real-time intrusion detection and security monitoring systems that alert the f977 security team to anomalous access patterns.
• Regular third-party security audits and penetration testing of the f977 platform and supporting infrastructure.
• Two-factor authentication (2FA) available for all f977 player accounts and mandatory for all f977 staff with access to personal data systems.

9.2  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, f977 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. f977 will document all data breaches in accordance with applicable regulatory requirements.

10.1  As a player on f977, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". f977 will acknowledge your request within 5 business days and respond in full within 30 calendar days.

10.2  Where your data is processed on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw marketing consent, email [email protected] with the subject line "Withdraw Marketing Consent".

10.3  Please note that certain rights — in particular the right to erasure and the right to restriction — may be limited where f977 is required to retain data to comply with legal obligations such as AML record-keeping, or where retention is necessary to establish, exercise, or defend legal claims.

11.1  f977 is strictly an adults-only platform. Players must be 21 years of age or older to register an account and use any of f977's services. f977 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.

11.2  During account registration, all players are required to confirm that they are aged 21 or above. For withdrawals and certain high-value account activities, f977's KYC process includes mandatory date-of-birth verification against a valid government-issued identity document such as a National Identity Card (NID) or passport issued in Bangladesh or another recognised jurisdiction.

11.3  If f977 discovers or is notified that personal data belonging to an individual under the age of 21 has been collected — whether through misrepresentation during registration or any other means — f977 will immediately suspend the relevant account, delete all associated personal data in compliance with applicable data protection requirements, and report the matter to the appropriate authorities where legally required to do so.

11.4  If you are a parent or guardian and believe that a minor under your care has registered an account on f977, please contact us immediately at [email protected] with the subject line "Minor Account Report". f977 will treat all such reports as high-priority and respond within 24 hours.

12.1  f977 reserves the right to update, amend, or replace this Privacy Policy at any time in order to reflect changes in our data processing practices, applicable laws and regulations, or the services we offer. All updates will be published on this page at https://f977.io/privacy-policy with a revised effective date shown at the top of the document.

12.2  Where a proposed change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — f977 will notify registered players by email to the address held on their account at least 14 days before the change takes effect. For non-material updates such as clarifications or corrections of typographical errors, f977 may update the policy without prior notice.

12.3  Your continued use of f977 after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Privacy Policy, you should close your account and cease using f977 before the updated policy takes effect. To close your account, contact [email protected].

12.4  f977 recommends that all players bookmark the /privacy-policy page and review it periodically, even when no formal notification of changes has been issued. It is your responsibility to remain informed of the current version of this policy.

13.1  For all privacy-related enquiries, data subject rights requests, consent withdrawals, and data breach notifications, please contact f977 using the details below. All communications must be submitted in English. Our data protection team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6).

• Privacy Enquiries Email: [email protected] — use subject line "Privacy Enquiry — [Your Username]"
• Data Rights Requests: [email protected] — use subject line "Data Rights Request — [Your Username]"
• Minor Account Reports: [email protected] — use subject line "Minor Account Report"
• Marketing Opt-Out: [email protected] — use subject line "Withdraw Marketing Consent"
• Acknowledgement Time: Within 5 business days of receiving your request
• Full Response Time: Within 30 calendar days of acknowledgement
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Platform URL: https://f977.io

13.2  This Privacy Policy was last reviewed and updated on 1 January 2026. The effective date of the current version is 1 January 2026. f977 thanks you for taking the time to read this document and for trusting us with your personal data. We are committed to handling it with the care, transparency, and respect it deserves.